Testimonials

What Do Our Customers Say

We began using HCS to collect our patient accounts at the beginning of July 06. We did this because being a new company we did not have the staff to properly follow up on the invoices. Faced with the decision to hire more people, Brightree introduced us to HCS for patient collections.

After speaking to Dave Bargmann about the process HCS goes through to collect balances owed by patients, we felt HCS was the best solution. The fact that we only pay HCS if they collect from the patient is a win-win for us. HCS was able to begin the patient collection process the next day after we signed the contract since they are able to use our Brightree system to process invoices and statements. The impact of there efforts was noticeable within one week, as our collection from patients increased 100%. By having HCS focused on our patient collections we should see an immediate impact on our bottom line since we were not working our patient balances before HCS came on board, except simply mailing invoices to the patients. HCS does a good job getting the patient to pay something even if they can not pay the entire bill. In the past those invoices would have gone uncollected.

Another area we should see an immediate impact is in freeing up time for our billing staff to concentrate there efforts on Medicare and other insurance provider collections. This is due to HCS generating all patient invoices and statements which we were doing before. One area of concern before signing up with HCS was how they handle our customers. HCS does a very good job in communicating issues and questions to us when a problem comes up. By using the notes section in Brightree we are able to see everything they are doing patient-by-patient.

I would recommend HCS to any other company to improve there patient collects. HCS is professional in how they handle our patients and treats them with respect.”

Vice President, Atlanta, GA

HCS’ patient billing outsource program has allowed us to grow our collected revenue at a rate far in excess of our growth in staff.”

President, Norcross GA

The primary reason for outsourcing patient billing and collections was because I didn’t have the qualified staff to keep it in house. Finding employees to work patient-owed receivables is very difficult. My experience has shown me that these folks often burn out quickly and/or do not focus on phone calls, which is what really drives results. Turn over in this area often occurs which is expensive and makes it difficult to make a positive impact.

My largest fear in outsourcing was having the confidence and trust in the outsourcing company that they would really focus on and work my accounts as well as treat the patients appropriately. In talking to HCS I felt comfortable trusting them since they have significant industry experience and spoke to the complexities of the DME business. Immediately after outsourcing I recognized a significant amount of time in my department was freed from the tedious tasks of mailing invoices and statements. This allowed my seasoned reimbursement specialists to not focus on those clerical tasks and patient collection calls but rather work on insurance A/R which is what they are best at. There are barely any phone calls from the patients, directly to our office, since HCS has taken over our account. This also has allowed for the work on insurance A/R to become more productive than ever.

CornerStone Medical realizes above average overall collection results within the industry. Outsourcing to HCS has been one factor in my department’s over all success. Not only does HCS’s process drive in patient payments but it alleviates my staff’s time to be more productive in chasing insurance A/R.”

Reimbursement Manager, Akron OH

We began using HCS for our private pay billing 1 year ago. Though we liked the outsourcing concept, we were very apprehensive about having staff members from another company discuss private pay balances due from our patients. Fortunately, we quickly realized that the staff at HCS is well trained, and understands the need to maintain the good will of the patient. They take the time to explain the benefits paid by a patient’s insurance, and why the balance is now due. By accepting immediate payment via credit card or ACH checks, payment is quickly obtained. We did not have a staff member dedicated to working these accounts, and have realized significant savings in staff time spent answering questions regarding private pay balances from patients and their families, enabling our staff members to focus on working Medicare and insurance balances.

In addition to improved revenues, we immediately realized a significant savings in paper, envelope, and toner costs (printing and mailing private pay statements), not to mention saving staff time to fold and stuff the envelopes for mailing. Our experience with HCS has been overwhelmingly positive, generating improved revenue and while decreasing operational expense.”

Branch Manager, Islamorada, FL

Any time you are turning over collections to another company it is cause for concern, or at least something you need to think long and hard about. However, HCS had been referred to me by my software company, “Brightree” so I knew they were worth looking into. Before we made our decision I spoke with both Lisa and Dave Bargmann. They put my mind at ease by explaining all of the experience they had with the Medical equipment business and how they did soft collections so they would not upset my customers. I also spoke with one of their current customers who gave them a glowing recommendation.

Since we have turned over our patient portion collections to HCS, our collections have never been better. We do not write off near as much of our patient portion receivables as we use to.

HCS actually becomes our billing department. They answer questions from our patients. They are nice, courteous and informative. I am usually told by the customers that I speak with that their conversations with my billing department (HCS) was a good experience.

In today’s environment, collecting all of the moneys that are due is a necessity. I remember a time that Medical equipment companies could write off patient portions if the patient did not have a secondary and still be profitable. Today however, if you are not collecting the patient portions, you are not profitable. HCS does a great job to answer that call and they do it for a very reasonable price. I would highly recommend them.”

Owner, Lewisville TX

As a result of continued reimbursement cuts facing today’s DME industry, our company was forced to take a stronger look at our patient receivables. We needed an agency to take our collections process a step further, while keeping in mind our valued referral sources and customers. We are pleased to say that Homecare Collections shares our same vision and has become a successful extension of our billing department.

Their educated staff has proven themselves to be trustworthy and professional even when collecting our most difficult debts. Our company has seen a comprehensive success rate, paired with exceptional customer service. Finding the “extension” was the key to success while still allowing us to be in control of our customer and referral relationships.

General Manager, Cleveland OH

Your company has collected more patient receivables in two months than we collected in two years!”

President, Bay St. Louis, MS

We are absolutely thrilled with your services!”

Branch Manager, Tavernier, FL

Homecare Collection Service's HME Industry knowledge and effective application of the latest collection technologies brings tremendous value to our revenue recovery cycle.”

Vice-President Finance, Oakwood Village, OH

…having been impressed with the consulting services we received from Bargmann Management, we decided to begin using Homecare Collection Service and have been very pleased with the results. Our collection rates have increased dramatically from the results obtained with a general collection agency. The staff are very knowledgeable about the specifics of HME collection activities and carry out their activities with the utmost professionalism. I would highly recommend Lisa Bargmann and her team…”

President, Findlay, OH

…we would like to thank Homecare Collection Service for the steadfast way it has conducted our business in the collection of our difficult book debts. Your company has managed to achieve results that we believed to be impossible…”

Branch Manager, Cleveland, OH

Homecare Collection Service has given us results that far surpasses what we received from other agencies. They are very active in collections, and the results show it! What makes them even more unique is the personal service. They REALLY understand the challenges we face every day, and are always offering suggestions to help improve our efforts.”

Billing Manager, Bridgeville, PA

Thanks for the great job your company is doing for Legacy, and the substantial improvement in A/R we have seen in such a short time period.”

President, Troy, OH