Reap the gains of "Best Practices" with us
We believe that by implementing our industry breakthrough "Best Practices" program, clients have the ability to significantly improve in-house processes and reap substantial gains in productivity and cash flow while maintaining critical compliancy. We have identified the following steps as critical for each client to execute in order to perform at the highest level and return the highest net income:
- Work with you to determine what the best standards and practices to run your business.
- Document practices in easy to follow and understood written policies.
- Make the documentation and training readily available to all staff.
- Integrate the entire process with your software.
A sample list of "Best Practices" documentation and training that can be performed are as follows:
- Billing Process Checklist (includes daily, weekly, and monthly functions that need performed)
- Customer Service Process Checklist (includes daily, weekly, and monthly functions that need performed)
- Held Revenue Process Checklist (includes daily, weekly, and monthly functions that need performed for CMN, PAR, and other hold management)
- End of Month Process Checklist
- Optimizing Paperwork/Process Flow and Structure
- Financial Hardship/Waiver Policy and Process
- Return Policy
- How to Handle Out of Network Insurance
- Resolving Partially Paid Invoices
- Resolving Unapplied Payments
- CMN Self-Audit Process
- Chart Self-Audit Process
- Electronic Claim Submission Balancing and Review
- Monthly Management Reporting and Goals
- Revenue Recovery Process
- Management of Pick Up's to Improve Revenue
- Price File Structure and Relation to Accurate A/R and Revenue
- How to identify wrong allowable through payment history
- When to Use an ABN
- Managing Secondary Insurance Crossovers
- How to Work Denials
- Techniques to Effective Insurance Collections
- How to Avoid Payer Time Filing Limits
- Payer Profiles and Templates
- Standardized Note Reasons and Appropriate Uses
- Insurance Verification Process
- Adjustment and Denial Approval Process
- Processing Returned Mail and Patient Statement Management
- Skip Tracing Patients for Collections and Equipment Recovery
- Optimizing and Remediation of Master Files
- Unconfirmed Order Management
- Supply Replenishment Program (for CPAP, Diabetic, etc.)
- Determining A/R Collectibles